How do I cancel my order?Updated a month ago

Order Cancellation: 

To ensure we get your purchase to you as quickly as possible, orders are processed upon receipt. We cannot guarantee any modifications or cancellations once your order is placed, but we can typically make changes if the order has not yet shipped. For questions or concerns regarding your order, please contact our customers service team at [email protected] 

You can refer to our Return Policy section for the guidelines for returning items.

 **Please do not cancel an order because you later found the item for cheaper elsewhere as we can consider a price match, email us to request this if you submit URL and where you found it** 

We have a no cancellation policy for backordered or preordered items outside of our 24-hour window from the time of purchase. Our team works hard to keep our site up to date with the most accurate stock and estimated shipping timeframes.   Once your order is processed and placed with our team, it is sent to the manufacturer and processed against inventory due to arrive.  Cancellation cannot be processed once the manufacturer has confirmed your order.  Changes to an estimated shipping time frame due to a delay in production may occur and are subject to change.  Our team will notify you of any changes to an estimated ship times of the item(s) in your order as often as we are updated by the manufacturer and will ship the items as they become available. We thank you for your patience regarding back-ordered and pre-ordered items.

Items that are being handmade or custom made to order can only be cancelled within 24 hours of order receipt, provided work has not started on your item.

ALL order cancellations must be made in writing to Customer Service.   This way we have a record of when the order was cancelled.  You are welcome to call and speak with us, but we also require such requests in writing.  

Feel free to call as well (203)-987-5682 or (888)-WELL-APP.