How do I make a return?Updated 3 months ago
Initiating a return:
To initiate a return, please email us here.
All return requests must be made in writing. If your order is eligible for return we will provide you with a Return Authorization and return instructions. Please be aware that if you do not follow our Return Authorization procedure and return items to the return address on the box without our knowledge or instruction, we will have no way of tracking and logging the item back into our system. We will not be held responsible for any customer who returns items without first contacting us and following our procedures.
Returns of decorative Accessories, Toys, Gifts - Terms and Conditions:
This section covers returns of decorative accessories, small case goods and small furniture items and gifts that ship via FedEx, UPS or USPS. A request to make a return must be made within 7 days of receiving the item. These items can be returned for a refund less the cost of original shipping and a 15% restocking fee* and must be shipped back in brand new, unused condition and in all original packaging. (*The restocking fee is a pass through cost that our vendors charge to receive, unpackage, inspect and put back into inventory what you return. There are considerable processing fees to our team and the warehouses to accepting returns - they must be received, fully inspected for potential damage, restocked and in many cases can no longer be sold as "new". ) We are happy to accept returns on items received back without damage or defect, but the restocking fee applies to all customers equally. For returns that fall under the category of “buyer’s remorse”, the customer is responsible for return shipping. Buyers remorse is: "I ordered the wrong color", "It wasn't right for my home", "It was too big", "I don't like it", "I changed my mind" etc. Please note that "Free Shipping" items returned will be refunded less our cost of original shipping.
Please note that the following items are not eligible for return:
- Final Stock/ Closeout items
- Bargain Basement items (these are final sale items and may not be returned)
- Custom Made to Order or Personalized items
- Artwork (we do not stock art, it is made and framed to order)
- Bulk orders (orders with a quantity of 3 or more of the same product or category; please refer to our bulk order policy for more information)
- Pet Items
- Holiday Merchandise
Return authorizations are valid for 14 days once issued and returns must be received back within that time frame.
Please provide your return tracking number to customer service so that we can track your package and issue your refund as quickly as possible. Once the item is received, inspected, and logged, we will issue you a refund less fees to your original form of payment. Items must be packed in the original box with all original packaging, must be in original condition and returned to The Well Appointed House prepaid and insured. Shipping is nonrefundable and no COD returns will be accepted. Damaged returns will not be honored. If an item is returned to us damaged, the customer is responsible for collecting the insurance reimbursement from the shipping carrier they chose and our responsibility for the transaction is thus terminated. We can hold damaged items for no more than 14 days and then they will be disposed of or donated. We will not be responsible for items being returned that are somehow lost in transit. Please note that lighting fixtures cannot be returned once installed or assembled or once the wiring has been compromised unless it arrives damaged/defective.