What is your shipping policy?Updated 3 months ago
We ship anywhere in the United States. Please note that shipment of goods to United States states or territories outside of the continental mainland such as Alaska, Hawaii and Puerto Rico usually incur additional shipping charges above what is quoted in the checkout process. In most cases, we cannot ship the type of items we sell to DPO addresses or PO Boxes. We will contact you with the up charges prior to charging your credit card and processing your order. This also includes islands such as Nantucket, Martha's Vineyard, Block Island and any location requiring ferry transport. Customers living in cities like New York or similar metro areas cannot accept curbside delivery of furniture items, so will need to be quoted for white glove service. Customers living in cities and apartment buildings are responsible for coordinating shipping times within the constraints of their own building rules. Canadians please contact us for shipping quotes.
Motor Freight Shipping of Furniture - Cost
Our website attempts to calculate shipping rates for smaller items shipping via UPS, FedEx, or USPS. However, large furniture items require motor freight shipping which varies in cost based on the type of item, the origin, and your location. Therefore, in some cases additional shipping charges may apply. Unless stated otherwise on the product page, shipping charges calculated at checkout reflect curbside rates, meaning the item will be left outside. If you would like a quote for inside placement or white glove service including assembly and package removal, please email us here or leave us a note in your order comments at checkout. If your item has Free Shipping listed, please refer to below "Free Shipping Offers" for terms and conditions.
Motor Freight Shipping of Furniture - Accepting Delivery & Inspecting for Damage
By completing the checkout process on our website, you agree that you have read the terms and conditions outlined here. It is the customer's responsibility to read and review these before proceeding with the order. When receiving a freight shipment of furniture, it is essential and mandatory company policy that customers must fully inspect furniture before signing off on paperwork from the carrier. Any damage must be noted at the time of delivery. If a delivery person is rushing you or says they cannot wait while you inspect write “Not inspected for damage because delivery agent could not wait” and ask for a copy. Damage must be noted at the time of delivery or any claims will be null and void if this process isn’t followed. If you see visible damage to the packaging or have reason to believe your item is severely compromised, you may refuse delivery and the shipment will be re-routed back to our vendor. If you do this, please contact us immediately by emailing us here so that we can get you a repair or replacement as quickly as possible. Please note that the delivery company must stay and wait for you to inspect a package.
Transit Time & Scheduling Delivery - Furniture
Please check the availability listing associated with each item. The timeframe provided on the product page indicates the processing time before an item ship out. We make every attempt to ship things quickly. Unfortunately, we cannot guarantee a delivery date for any item that ships via motor freight. We put the orders in with our furniture vendors, there is a time required to pack/blanket wrap/palletize furniture to ready it for pickup by the transport companies. Then the motor freight company has to arrange a pick up day and time to get the furniture item from the warehouse and get it on its way to you, the end customer. Transit times for large furniture items typically range from 2-4 weeks, depending on the type of item, the origin, and the delivery location. We will provide you with a tracking information once your item is picked up from the vendor. Once the item reaches the local delivery terminal in your city, the freight carrier will contact you directly via the phone number provided on your order to schedule a delivery appointment. Please note that white glove shipments typically incur longer transit times. It is the customer's responsibility to respond to the local delivery terminal to coordinate the shipping day and time. Storage fees are assessed by the delivery companies for customers who don't respond in a timely manner to requests to schedule delivery. Also, if a customer is not present on the day and time of delivery, a redelivery fee will be assessed as the furniture then goes back to the terminal to await redelivery. It is taken off the truck for safe keeping, has to be reloaded and redelivered at a cost to the shipper, hence the redelivery fee.
Transit Time - Decorative Accessories and Smaller Items
Please check the availability listing associated with each item. The timeframe provided on the product page indicates the processing time before an item ships out. We make every attempt to ship things quickly. Most of our products ship via FedEx, UPS, or USPS ground with a transit time of 3-5 business days. All items are drop-shipped from our vendor warehouses. It's very difficult to make holiday shipping guarantees as the vendors accept and ship out the orders in the order in which they are received. In the weeks before the holidays there can be warehouse backups, especially with toy orders. Please notify us if your purchase is a gift or for a special occasion so that we can accommodate your delivery needs. If you are curious if an item will arrive to you in time, please email us here or you can call us at 888-WELL-APP and we can provide you with more specific information on delivery, or provide you with an expedited shipping rate. Occasionally, items are backordered. If this is the case and the item was not already marked as on backorder, we will contact you immediately to let you know. You may also request a delivery date in the "Notes" section of your order upon checkout and we will flag your order. In the interest of securing the best shipping rates, smaller furniture items may need to be flat packed to ship via UPS or FedEx and may require some basic assembly. If you don't want to assemble anything, please reach out to our team for a white glove shipping quote.
International Shipping
We have ceased shipping directly to customers abroad but we will ship to any reputable freight forwarding service in the United States. Please note that international customers do this at their own risk and expense. We suggest that international customers establish an account with Access USA to obtain a U.S. shipping address and we will gladly ship merchandise there. Their website is http://www.myus.com/ Please note that there are no returns on international orders.